Frequently Asked Questions
Everything you need to know about shopping with Cake & Flowers.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days within the continental US, while international shipping may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online returns portal with your order number and email address.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. Because our curated collections vary by designer, we recommend checking the 'Fit Notes' section for advice on whether an item runs true to size, small, or oversized.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay for eligible orders.
Are your materials sustainably sourced?
At Cake & Flowers, we are committed to ethical fashion. Over 60% of our current collection is made from organic, recycled, or deadstock fabrics, and we partner exclusively with factories that guarantee fair wages and safe working conditions.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.